LIMON Consulting Group

Terms of Service

Last updated: June 4, 2026

These Terms of Service (the “Terms”) constitute a binding legal agreement between you (“you”, “Client”, or “User”) and LIMONCG (“LIMONCG”, “we”, “our”, or “us”), a consulting and technology services company operating in Vietnam and the Philippines. They govern your access to and use of our website at limoncg.com, our subdomains, and any related services, software, content, deliverables, and communications (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy. If you do not agree, you must not access or use the Services.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction. If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “Client” refer to that entity.

2. Services Overview

LIMONCG provides consulting and technology services, including but not limited to: AI transformation and AI strategy, digital transformation, business operations consulting, ISO and management systems consulting, contact center and BPO services, marketing strategy and execution, healthcare management consulting, virtual assistant solutions, and related professional services. Specific scope, deliverables, timeline, fees, and acceptance criteria for engagements are governed by a separate written agreement, statement of work (“SOW”), order form, or proposal accepted in writing by both parties. In the event of any conflict between these Terms and a signed SOW, the signed SOW shall prevail with respect to the engagement it governs.

3. Accounts and Registration

Certain features may require you to register an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access. We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe are being misused.

4. Acceptable Use

You agree not to, and not to permit any third party to:

  • Use the Services in violation of any applicable law, regulation, or third-party right;
  • Upload, transmit, or distribute any content that is unlawful, defamatory, obscene, infringing, harassing, or otherwise objectionable;
  • Attempt to gain unauthorized access to, probe, scan, or test the vulnerability of any system, network, or account;
  • Interfere with, disrupt, overload, or impair the integrity or performance of the Services or the data contained therein;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, algorithms, or trade secrets from the Services or any deliverables, except where such restriction is expressly prohibited by applicable law;
  • Copy, modify, resell, sublicense, or create derivative works of our content, methodologies, frameworks, or deliverables without our prior written consent;
  • Use any automated means (bots, scrapers, crawlers) to access the Services except in accordance with our robots.txt file or with prior written permission;
  • Use the Services to train any artificial intelligence or machine learning model without our prior written consent.

5. Fees, Invoicing, and Payment

Fees for engagements are set out in the applicable SOW, order form, or proposal. Unless otherwise stated:

  • Invoices are issued in accordance with the milestones or schedule defined in the SOW and are payable within thirty (30) days of the invoice date;
  • All fees are exclusive of value-added tax (VAT), withholding tax, and any other applicable taxes, duties, or government charges, which you are responsible for paying;
  • Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs;
  • We may suspend Services for accounts with overdue invoices after providing written notice and a reasonable cure period;
  • All fees are non-refundable except as expressly provided in the relevant SOW or required by applicable law.

6. Intellectual Property

Our IP. The Services, our website, branding, logos, trademarks, methodologies, templates, frameworks, pre-existing materials, and all related intellectual property (collectively, “LIMONCG IP”) are and remain the exclusive property of LIMONCG or its licensors. No rights are granted to you except as expressly set out in these Terms or a signed SOW.

Deliverables. Upon full payment of all fees due under the applicable SOW, LIMONCG grants you a non-exclusive, worldwide, perpetual license to use the deliverables solely for your internal business purposes, unless the SOW expressly transfers ownership. LIMONCG retains all rights in any pre-existing materials, tools, know-how, and methodologies incorporated into the deliverables.

Client materials. You retain all rights in materials, data, and content you provide to us. You grant LIMONCG a limited license to use such materials solely as necessary to deliver the Services.

Feedback. If you provide suggestions, ideas, or feedback regarding the Services, you grant LIMONCG a perpetual, irrevocable, royalty-free license to use them without obligation to you.

7. Confidentiality

Each party agrees to keep confidential, and not to disclose to any third party or use except as necessary to perform under these Terms, any non-public information disclosed by the other party that is marked as confidential or that a reasonable person would understand to be confidential (“Confidential Information”). This obligation survives termination for a period of three (3) years, or indefinitely for trade secrets. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without confidentiality obligations.

8. Data Protection

Each party shall comply with all applicable data protection and privacy laws. Where LIMONCG processes personal data on your behalf, the parties shall execute a separate Data Processing Agreement (DPA) where required. Our processing of personal data is further described in our Privacy Policy.

9. Third-Party Services

The Services may integrate with or link to third-party products, platforms, or websites. We do not control and are not responsible for any third-party services, and your use of them is governed by the third party's own terms and privacy policies. We do not endorse any third-party service and disclaim all liability arising from your use of them.

10. Warranties and Disclaimers

LIMONCG warrants that the Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. EXCEPT FOR THE FOREGOING, THE SERVICES, WEBSITE, AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT ANY SPECIFIC BUSINESS OUTCOMES, FINANCIAL RESULTS, OR RETURN ON INVESTMENT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LIMONCG, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING UNDER OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO LIMONCG UNDER THE APPLICABLE SOW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED.

12. Indemnification

You agree to indemnify, defend, and hold harmless LIMONCG and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your violation of any applicable law or third-party right; (c) your misuse of the Services; or (d) any content or materials you provide to us.

13. Term and Termination

These Terms remain in effect while you use the Services. Either party may terminate an SOW for cause upon thirty (30) days' written notice if the other party materially breaches the SOW and fails to cure such breach within the notice period. We may suspend or terminate your access to the Services immediately if we reasonably believe you have violated these Terms or pose a security or legal risk. Upon termination: (a) all outstanding fees become immediately due; (b) you must cease using the Services; and (c) provisions that by their nature should survive (including IP, confidentiality, indemnification, limitation of liability, and governing law) shall survive.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemics, labor disputes, internet or telecommunications failures, or power outages.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, without regard to its conflict of laws principles. The parties shall first attempt in good faith to resolve any dispute through informal negotiation. If unresolved within thirty (30) days, the dispute shall be finally settled by arbitration administered by the Vietnam International Arbitration Centre (VIAC) in accordance with its Rules of Arbitration in force at the time, by one or more arbitrators appointed in accordance with those rules. The seat of arbitration shall be Ho Chi Minh City, Vietnam, and the language shall be English. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

16. Modifications

We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms on this page with a revised “Last updated” date and, where appropriate, by additional notice. Your continued use of the Services after the effective date constitutes your acceptance of the revised Terms.

17. Miscellaneous

  • Entire Agreement. These Terms, together with any SOW and our policies referenced herein, constitute the entire agreement between the parties and supersede all prior agreements regarding the subject matter.
  • Severability. If any provision is held to be unenforceable, the remaining provisions shall remain in full force and effect.
  • No Waiver. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
  • Notices. Legal notices must be sent in writing to legal@limoncg.com with a copy to hello@limoncg.com.

18. Contact Us

If you have any questions about these Terms, please contact us at hello@limoncg.com.