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Operation Consulting
Operations diagnostics and redesign for fast-growing teams.
Request a call 6–12 weeks per function
Who it's for
- Founders past product-market fit but pre-scale
- Leaders who feel everything depends on them personally
- Teams missing SLAs without knowing why
Problems we solve
- Unclear ownership — work falls between roles
- Recurring fire drills and last-minute escalations
- No reliable metrics to manage by
- Quality varies wildly depending on who's on shift
What's included
- Operating model design
- SOPs & RACI definition
- KPI dashboards and reviews
- Cost-to-serve analysis
Outcomes you can expect
- Predictable delivery and quality
- Reduced bottlenecks and rework
- Leaders freed from firefighting
What you'll get
Diagnostic report with prioritized issues
Target operating model and RACI
SOPs for top 10 critical processes
Weekly operating rhythm and KPI pack
Common use cases
Delivery ops overhaul
Re-design intake, planning and QA for a services team.
Customer success rebuild
Standardize onboarding, health scoring and renewals.
Back-office redesign
Streamline finance and admin to remove duplicated effort.
How we deliver
01
Diagnose
Shadow teams, interview stakeholders, quantify gaps.
02
Redesign
New flows, ownership, and metrics — documented and trained.
03
Embed
Coaching until the new way is the only way.
Frequently asked
Will you just hand us a slide deck?+
No. We stay on the floor until the new process is live and the metrics are moving.