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Call Center (Philippines)
Manila-based agents combined with AI tools so every conversation is faster and smarter.
Request a call Pod live in 4–6 weeks
Who it's for
- Brands scaling support without scaling cost
- DTC and SaaS companies needing 24/7 coverage
- Sales teams that need outbound and lead-qualification capacity
Problems we solve
- Onshore support is too expensive to scale
- In-house teams burn out on repetitive tickets
- Quality drops as volume spikes
- Existing BPOs feel like a black box
What's included
- Inbound, outbound, and omnichannel support
- AI-assisted agent desktops & QA
- 24/7 multilingual coverage options
- Outcome-based pricing models
Outcomes you can expect
- CSAT 90%+ on enterprise programs
- 30%+ AHT reduction with AI assistance
- Lower cost vs. in-house onshore teams
What you'll get
Trained pod of agents and team lead
Playbooks, scripts and QA rubrics
AI-assisted desktop with response suggestions
Weekly reporting and calibration sessions
Common use cases
E-commerce support
Order, returns and pre-sales coverage across email, chat and voice.
SaaS tier-1
Triage and resolve common tickets; escalate enriched cases to engineering.
Outbound SDR
Lead qualification, appointment setting and list cleaning.
How we deliver
01
Design
Define scope, playbooks, KPIs and tech stack.
02
Launch
Recruit, train, and certify a pod within 4–6 weeks.
03
Optimize
Weekly QA, calibrations, and AI tuning to lift outcomes.
Frequently asked
Minimum team size?+
We can start with as few as 3 agents and scale from there.
Where are agents based?+
Primary delivery from Metro Manila, with options for Cebu and nearshore overflow.